FAQ

Practical answers for pricing, delivery, and order recovery

This page matches the current download-first product flow: verified checkout, recoverable orders, clear support, and policy links that lead somewhere real.

Australian couples can use the full product today. Checkout currently bills in USD while AU-specific pricing and policy review remain pending.

Product

What is DreamVows?

DreamVows is a wedding-words writing bundle. You choose a speech type, answer a short questionnaire, pick a keepsake design, and receive three editable versions after Stripe payment is verified on the server.

What do I receive after checkout?

You receive three editable speech versions and a PDF bundle tied to an order recovery page. The output is editable, so you can refine the final wording before your ceremony or reception.

Can I still personalize the finished draft after DreamVows delivers it?

Yes. DreamVows is meant to accelerate the draft, not replace your judgment. You can copy, edit, combine, and refine any version before using it publicly.

Does DreamVows offer narrated audio?

When the premium audio package is active, DreamVows can generate a synthetic-voice MP3 from a saved order-page draft. That audio is AI-generated, server-side, and is not a human recording.

Pricing and checkout

How much does DreamVows cost?

The current bundle price is $19.99 as a one-time payment. There is no subscription.

Why does DreamVows use a server-verified checkout flow?

The app now creates an order before checkout so payment, delivery, and recovery are tied to a server-owned record instead of a browser-only paywall.

What payment methods are supported?

Stripe handles payment collection. Available methods can vary by the payment account configuration and the customer’s location at checkout.

Delivery and recovery

When do I get the finished bundle?

DreamVows fulfills the bundle after Stripe confirms payment. In most cases that means the order page is ready within seconds after checkout completes.

Can I come back later and re-open my order?

Yes. Each purchase is attached to an order page so you can return to the same link later and recover the bundle.

What if I leave checkout before paying?

If the order already exists, DreamVows can reopen the hosted checkout flow on-site without relying on an emailed recovery link.

What if payment succeeded but my order page is still pending?

Refresh the order page after a few seconds. If it still does not complete, contact [email protected] with the order ID shown on the page.

Policies and support

Where can I read the refund policy?

DreamVows publishes a dedicated refund policy page so checkout language and policy language stay aligned. Review it before purchasing if refundability matters to your decision.

How does DreamVows handle privacy?

DreamVows publishes a privacy policy that explains how questionnaire data, payments, and support communications are handled.

How do I contact support?

Email [email protected] for technical issues, order recovery help, or checkout problems. Include the order ID when possible.

Still need a policy or product detail?

Pricing, support, privacy, and refund language should all tell the same story. Start with the pages below, use the recovery hub if you need to reopen an order, or email support if you hit a real issue.